Medical Science

Home

Volume 27, Issue 135, May 2023

Assessment of pain at emergency department depending on factors and patient satisfaction

Amirah Fahad Alshammeri¹, Nawa Khalid Alshammari², Luluah Abdullah Alrashidi², Ibrahim Abdullah Alrashidi³, Ahmed Abdullah Alreshidi⁴, Abdalelah Ali Albujaydi⁵

¹Department of Radiology Medicine, College of Medicine, University of Hail, Saudi Arabia
²Student, College of Medicine, University of Hail, Saudi Arabia
³Department of Emergency Medicine, King Fahd Specialist Hospital, Buraydah, Saudi Arabia
⁴Department of Internal Medicine, King Khalid Hospital, Hail, Saudi Arabia
⁵Department of Emergency Medicine, Prince Mohammed Medical City, Al Jouf, Saudi Arabia

ABSTRACT

Background: Acknowledge the assessment of pain in patients who have been to the ED (emergency department) in hail city and other factors related to their visit. Objective: This study aims to correlate patients’ pain scores with their reason for the emergency room visit and identify factors that are involved in pain management and patient satisfaction at the ED in Hail region, Saudi Arabia. Material and Methods: The study was carried out over a period of 6 months and conducted using an electronic questionnaire that was distributed to all consenting adults who resided in hail region. SPSS version 25 for Mac was used to analyze the data. Results: There were 442 participants who signed up for the study and returned the questionnaire, 355 (80.3%) of whom were female and 348 (78.7%). Eighty-two percent of participants have been to a government hospital. Among this group, 374 (84.6%) were transported privately and the majority received care within 10–20 minutes of arrival. Conclusion: A lower pain score at discharge and a shorter treatment wait time were both linked to higher satisfaction rates.

Keywords: Pain score, emergency department, satisfaction rate