This study examined the application of digitization in logistics, and its effect on
sustainability. As part of the fourth industrial revolution, most businesses are
currently digitizing. Case study research design was employed by focusing on five ecommerce
logistics companies in Nigeria, and it is rooted in qualitative research
methods and semi-structured interviews. Seventeen (17) pertinent criteria were
identified; of these, ten (out of seventeen) relate to the economic feature of
sustainability, two to the environmental feature, and the remaining five to the social
feature. The study demonstrated the significant sustainability effect of utilizing
digital technologies and applications in logistics within e-commerce logistics
companies. Notably, the economic implications of digitization in sustainability effect
outweighed the other dimensions, even though participant evaluation of some
criteria was ambiguous. It revealed that the social effects of digitalization are often
negligible. For labour patterns, digitization was identified to pose a danger. Land-use
minimization was the primary effect of digitalization on the environment. Social
value will be created by digitization than economic value.
Keywords: Digitizaton; E-commerce; E-commerce logistics; Industry 4.0;
Sustainability
