This study compares the quality of airport services rendered in Murtala Muhammed International Airport (MMA1) which is the public operated airport and international terminal, and in Murtala Muhammed Airport (MMA2) which is the concessioned airport and domestic terminal. They are both located in Lagos state, Nigeria. It was revealed that respondents were satisfied with the quality of airport services provided in MMA2 than the quality of airport services provided in MMA1. Also, based on the service quality attributes, Gap analysis revealed that the respondents in MMA1 were satisfied with reliability attribute and tangibles attribute, while the respondents in MMA2 were satisfied with reliability attribute. It is important to note that the expectation of respondents in MMA2 is quite more than the expectation of respondents in MMA1. Airport passengers felt dissimilar (heterogeneous) about the airport services (products) offered; this heterogeneous perception can be traceable to be one of the unique characteristics of air transport service. Furthermore, the study revealed that there is a relationship between passengers’ satisfaction and service quality. Hence, service quality leads to passengers’ satisfaction. Finally, the fact that the quality of airport services provided in MMA2 is quite better than that of MMA1 can be traceable to the concession strategy of MMA2.
Many factors affect subject choices of final year students. Identifying these factors would give teachers, educators, and industry an idea as to where students place most of their trust in the career selection process.
This paper assessed beneficiaries’ satisfaction with sunshine Garden public private partnership residential estate in Oba-Ile area of Nigeria. The study randomly sampled 92 beneficiaries and analyzed data using relative satisfaction index and factor analysis
This study compares the quality of airport services rendered in Murtala Muhammed International Airport (MMA1) which is the public operated airport and international terminal, and in Murtala Muhammed Airport (MMA2) which is the concessioned airport and domestic terminal.
This present research work was carried conducted in order to investigate the concentration of heavy metals such as Fe, Cd, Zn, Cu and Pd transferred from soil to spinach so as to know the extent of contamination from Soil and lettuce samples collected from different irrigated farmlands of Kaduna metropolis
